Refund Policy

Summary

This Refund Policy explains how payments, cancellations and payment errors are handled for All AI Zone, the multi-model AI service available at allaizone.com and as an installable web app (the "Service"). The Service is operated by Dr. Hossain Academy, owned by Dr. M. Z. Hossain ("we", "us" or "our"). This policy forms part of our Terms of Service. Please read it before you buy a plan.

All payments are final

When you buy a plan, you receive immediate access to paid AI models and to monthly allowances of credits, comparisons, images, videos, presentations, websites and research reports. Because each request uses real computing capacity that we pay for at the moment you use it, and because access begins as soon as your payment is confirmed, we do not offer refunds once a payment has been completed.

This applies whatever the reason for the request and however much or little of your allowance you have used, including (but not limited to) when:

• you used only part of your credits or none at all;
• you forgot to cancel before a renewal date;
• you are not satisfied with an answer, image, video or other result produced by an AI model;
• a particular AI model was changed, renamed, temporarily unavailable or withdrawn by its provider;
• you bought the wrong plan or no longer need the Service; or
• your account was suspended for breaking our Terms of Service.

Unused credits and allowances do not carry over to the next period and cannot be exchanged for cash.

Plans, renewals and add-ons covered

This policy covers every paid product we sell, including:

• the Student plan;
• the Monthly plan;
• the Annual plan, including any discounted first-year or launch price;
• every renewal of any plan; and
• any add-on, top-up, extra credit pack or upgrade we may offer.

If you move from one plan to another, the new payment is also final. We do not give partial refunds or credits for the unused part of the previous plan unless we tell you otherwise in writing at the time of the change.

Cancelling your plan

You may cancel at any time. Card subscriptions paid through Stripe renew automatically at the end of each billing period until you cancel. To cancel, use any self-service billing option we provide or email support@allaizone.com from the email address you used when you paid, and include your access key or payment receipt.

Cancelling stops all future charges. It does not end your current period early and does not trigger a refund: your access key keeps working, with your full plan allowances, until the last day of the period you have already paid for. After that the key stops working for paid features.

To avoid being charged for the next period, please cancel at least 24 hours before your renewal date.

Payments in Bangladesh: bKash, Nagad and SSLCommerz

Payments made manually through bKash or Nagad, and payments made through SSLCommerz (cards, mobile banking and internet banking), are one-time payments for a single period. They do not renew automatically. When the period ends, your plan simply stops unless you choose to pay again for a new period, so there is nothing to cancel.

These one-time payments are also final and non-refundable, except as described in section 6. Please check the amount, the plan and the receiving number or merchant name carefully before you confirm a payment.

Duplicate or incorrect charges

Mistakes can happen in any payment system. If you were charged more than once for the same plan and period, or charged an amount different from the price shown at checkout, because of a technical or payment-processing error, we will correct it.

To qualify, you must report the problem to support@allaizone.com within 7 days of the charge and include:

• the transaction ID for each charge (bKash or Nagad TrxID, SSLCommerz transaction ID, or Stripe receipt number);
• the date, amount and payment method used; and
• the email address or access key linked to the payment.

After we confirm the error, the extra or incorrect amount is returned to the same bKash, Nagad, card or bank account that was charged, normally within 7 to 10 working days. Your bank, card issuer or mobile wallet provider may need additional time to show the money in your account. We cannot send refunds to a different account or person. Requests made after 7 days, or without a transaction ID we can verify, may not be accepted.

Chargebacks and payment disputes

If you believe a charge is wrong, please contact us first so we can look into it quickly; most problems are solved within a few days. Opening a chargeback or payment dispute with your bank, card issuer or wallet provider for a payment that was valid under this policy is treated as misuse of the Service. In that case we may suspend or close the related account and access keys while the dispute is open, and we may refuse future purchases. We may also share the evidence of your purchase and use with the payment provider to respond to the dispute.

Your legal rights

Nothing in this policy removes or limits any right to a refund that you have under laws that apply to you and that cannot be excluded by agreement, including consumer protection laws in your country. Where such a law requires us to give a refund, we will do so to the extent the law requires.

Changes to this policy

We may update this Refund Policy from time to time. The new version applies to payments made after it is published on this page, and the "Last updated" date above shows when it last changed. Payments already made are handled under the policy in force when they were made.

Contact us

For questions about payments, cancellations or a possible payment error, email support@allaizone.com. Please include your transaction ID and the email address or access key you used.

All AI Zone is operated by Dr. Hossain Academy (owner: Dr. M. Z. Hossain).